Privacy Policy

Jon Barrie ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect personal data about you to process your order and to provide you with the best possible customer service. We will not e-mail you unless you have given us your consent. We will give you the option to refuse any marketing email from us or from another third part that we feel maybe of interest to you.

Your Personal Data

Personal Data means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, e-mail address, financial details, registration name, password and other information from which you can be identified and which you disclose to us at any time.

Collection of your Personal Data
We collect your Personal Data when:

  • you create an on-line account;
  • you place an order;
  • you make a complaint or enquiry or provide other feedback to us;
  • you disclose your Personal Data to us through the Website at any other point.

Please note we have no record or access to information relating to your credit card, everything passes through a secure on line payment system, and we have no access to credit card numbers.

Use of your Personal Data

We may use your Personal Data to:

  • process and complete orders you place via the Website or by telephone;
  • process and deal with any complaints or enquiries made by you;
  • monitor, develop and improve the Website and your experience when using the Website;
  • process the registration of your customer account and maintain your customer account;
  • Send you marketing materials about new or existing products and special offers from Jon Barrie Ltd, and other responsible organizations that we believe maybe of interest to you. If you no longer wish to receive marketing information from us, you can e-mail us at customerservices@jonbarrie.co.uk and let us know.

We may disclose your Personal Data to:

  • Business partners who help us in providing your order, delivering your goods, taking your payment and analysing your use of the Website in order to improve the Website's efficiency.

Your Rights
It is your right to decide how Jon Barrie Ltd can use and handle your Personal Data. You can prohibit the use of your Personal Data, obtain a copy of your Personal Data that is held by us, correct, update or delete it at any time by e-mailing us at customerservices@jonbarrie.co.uk

Data Security
We will take all reasonable steps to ensure the secure treatment of your Personal Data and will take appropriate precautionary measures to protect your Personal Data against loss or abuse. All the data collected by us is stored on a secure server.

Cookies
When you visit the Website, we may place small pieces of information on your computer known as "cookies", which are stored by your browser on your computer's hard drive. Cookies help us in various ways. We use cookies to help us to better compose the Website or our product information so that it is more relevant to your interests or preferences. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website. Most web browsers automatically accept cookies, though you do not have to. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the Site. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org. Please note that we do not control the use of cookies by third parties.

Contacting Us
If you have any questions about our Privacy Statement or how we use your Personal Data please contact us by e-mailing customerservices@jonbarrie.co.uk .

Customer Information
Jon Barrie ltd collects customer information in an effort to improve customer service. We recognise that we must retain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We will not sell/pass on customer information to any third party. Protecting your order information is a priority for us so we make every effort to protect your order online by using secure payment technology.

Security
If you receive a message on completion of your online payment, asking you to contact us, it may require confirmation of certain information which only the card owner would know. Please email us at customerservices@jonbarrie.co.uk if you are unsure about anything related to your order or on-line payment.